Welcome new customer! Find information on how this site works here; Welcome
Here you will find lots products for your pet, all with great discounts on the recommended retail price. All products are available for next day delivery to the surgery if ordered Monday to Friday before 5.30pm.

If you are interested in buying a product that is not available on the store please just contact the surgery and we will do our best to get it added for you. We hope you enjoy using this service, if you have any trouble ordering or have any questions please do just let us know!
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Buying
Buying through our Online Store is simple, just select your product via the menu or use the search facility to enter part of the product name. When you have found your product just click "Add to Basket". When you have added everything you wish to purchase click on "Checkout" and follow the instructions through to payment.

Remember you can select to repeat an order at a regular interval to save you time on future purchases and no card details are kept on the store. You will need to register just once to use this store, your details will not be passed to any third parties. Payment is via a secure payment gateway, so you can shop safely and keep your pet happy!
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prescriptions
Some items available on the store may be prescription only items, they will need to be approved by the vet before you can fully purchase them. You will be notified if an item you are buying is a prescription item at checkout.

Once the vet approves this, you will get an email confirming that you can continue with your purchase. You can check your account for updates under the Prescriptions tab after you have completed the checkout process
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Welcome to johnhankinson Online Shop
For all orders placed from 3pm Thursday - 3pm Monday, collection will be available from the surgery Tuesday 2pm onwards. Orders placed from 3pm Monday - 3pm Thursday, collection will be available from Friday 2pm onwards.
Unfortunately the surgery is unable to offer a delivery service at the moment.
 
Please await a confirmation email before collecting your order 

All orders need to be collected within 14 days of the order being placed.
 
An email confiming receipt of the order and notification of expected collection day will be sent. If our supplier is temporarily out of stock, we will contact you to advise when collection is expected. Some acessories could take approx 10 days to arrive.
 
Hills Science Plan and Royal Canin have a satisfaction guarantee on their food. Should your pet find the food unpalatable your money can be refunded but the food will need to be returned to the surgery by the customer for a refund to be awarded.
Any food found to have an expiry date within  month of the collection date will be replaced free of charge.