Welcome new customer! Find information on how this site works here; Welcome
Here you will find lots products for your pet, all with great discounts on the recommended retail price. All products are available for next day delivery to the surgery if ordered Monday to Friday before 5.30pm.

If you are interested in buying a product that is not available on the store please just contact the surgery and we will do our best to get it added for you. We hope you enjoy using this service, if you have any trouble ordering or have any questions please do just let us know!
Buying through our Online Store is simple, just select your product via the menu or use the search facility to enter part of the product name. When you have found your product just click "Add to Basket". When you have added everything you wish to purchase click on "Checkout" and follow the instructions through to payment.

Remember you can select to repeat an order at a regular interval to save you time on future purchases and no card details are kept on the store. You will need to register just once to use this store, your details will not be passed to any third parties. Payment is via a secure payment gateway, so you can shop safely and keep your pet happy!
Some items available on the store may be prescription only items, they will need to be approved by the vet before you can fully purchase them. You will be notified if an item you are buying is a prescription item at checkout.

Once the vet approves this, you will get an email confirming that you can continue with your purchase. You can check your account for updates under the Prescriptions tab after you have completed the checkout process
Welcome to johnhankinson Online Shop

Our Vet Practice offers bespoke purchase plans for the recommended products offered to you by our Vet Practice for the wellbeing of your pet.   These “compliance” plans are created and purchased through our online store.  Our Vet Practice, when creating the compliance plan, will email you an invitation to purchase the vet’s recommendations that would have also been placed in your shopping basket at the same time.  If you wish to purchase the recommended compliance plan, please check-out and make the purchase as normal.  If not – then in the “view basket tab” use the drop down box to set the number to zero and save changes, removing the compliance plan from your shopping basket.


You will be able to see your payment history in your Vet Practice online store account for compliance plans under “repeat purchases”.  


The compliance plans will have a first payment/order date that could be sometime into the future, and then the repeat purchase intervals start after that date.    The invitation created by our Vet Practice will automatically be removed if you do not complete the purchase by the first payment/order date of the compliance plan.


You will be sent an order confirmation email by our Vet Practice with each individual “future” purchase. 


The purchase cost of goods may change up to 7 days before the next payment is due.   You are notified by email about any price change.  


If payment fails to be made by your card, you will be notified by email from Worldpay.   Worldpay will try once a day for three days to take payment.   The sale of any product is not completed unless payment is made and an order confirmation email received.


You are able at any time to enter the worldpay system online (following the simple instructions they give you upon creation of the agreement) and enter a different credit or debit card.   This would be necessary if your card expires or you wish payment to come off a different card at anytime.  If the Future pay agreement is still in place, outstanding payments will be taken from your new card within 24 hours of it being inputted into the Futurepay agreement.